Dear Change Kosmetik

"Reviewers consistently agree that the technical quality of the beauty treatments, specifically nails, is excellent and painless. Most clients find the physical environment cozy and the staff personally friendly. However, there is a recurring and severe consensus regarding operational unreliability, specifically involving the salon being unexpectedly closed during confirmed appointment times."

The salon earns high marks for its professional results, with reviewers praising the 'cozy' atmosphere and the skill of staff like Gamze and Margherita. However, these positives are heavily offset by recurring complaints regarding reliability. Multiple reviewers report arriving to a dark, closed shop despite having appointments, and others mention receiving cancellations just ten minutes prior. While the service itself is described as great, the lack of professional communication and scheduling consistency is a major deterrent.